Frequently Asked Questions

Changes
How long do I have to request a change?

You have 15 days after receiving your order.
What is the cost of a change?
  • First size or model change: FREE
  • Second change: €6
How do I make a change?
  1. Click on this link and enter your order number and email address.
  2. Prepare the package in a sturdy box and affix the exchange label received by email.
  3. Drop off the parcel at the pick-up point that suits you best.
  4. We will check the condition of the returned product and complete the exchange.

Returns
How long do I have to return an order?

You have 15 days after receiving your order to request a return.
What is the cost of returning an item?
  • Returns at pick-up point €5

(The amount will be deducted from the refund.)
How do I make a return?
  1. Click on this link and enter your order number and email address.
  2. Prepare the package in a sturdy box and affix the exchange label received by email.
  3. Drop off the parcel at the pick-up point that suits you best.
  4. We will check the condition of the returned product and complete the exchange.

Requirements and conditions
What are the requirements and conditions?
  • Items must be in the same condition as when you received them.
  • They must not be used.
  • In the case of shoes, it is essential to return them in their original box.
  • We do not accept cash on delivery shipments.
  • You have 15 days from receipt to request an exchange or refund.
  • We will check the condition of the items before finalising any exchanges or refunds. If they do not meet the requirements, we will inform you.

Refunds
How long will it take for my refund to arrive?

Entre 1 y 12 días laborables desde que se tramita la devolución.
¿Cómo recibiré mi dinero?

El abono se realizará en el mismo método de pago utilizado.

Si pagaste en efectivo, necesitaremos tu código IBAN para procesar el reembolso.

Cancelaciones
¿Puedo cancelar mi pedido?

Sí, siempre que no haya sido enviado.

Para cancelar, contacta con nosotros en el (+34) 96 543 43 25 o a través de nuestros canales de atención al cliente.

Si el pedido ya está en almacén o en tránsito, no podrá cancelarse, pero sí devolverlo tras la entrega.
¿Puede BEFREE cancelar mi pedido?

Sí, en los siguientes casos:

  • Producto agotado o sin stock de tu talla.
  • Artículo en malas condiciones.
  • Problemas con el pago o la dirección de entrega.
  • Errores tipográficos en precio o información del producto.

En caso de cancelación, recibirás el reembolso correspondiente en el mismo método de pago. Ten en cuenta que el tiempo depende de tu entidad bancaria.