Frequently Asked Questions
How do I make an exchange?
  1. Go to this link and enter your order number and email address to request it.
  2. Pack your item in a sturdy box, protecting the original packaging.
  3. Download and attach the return label received by email.
  4. Finally, drop off your package at a pick-up point.
How do I make a return?
  1. Go to this link and enter your order number and email address to request it.
  2. Pack your item in a sturdy box, protecting the original packaging.
  3. Download and attach the return label received by email.
  4. Finally, drop off your package at a pick-up point.
How long does it take for my refund to arrive?

Between 1 and 12 business days from the date the return is requested.

*For orders paid by cash on delivery, you will need to contact us to provide a bank account number for the refund.

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